refund policy

Hydrostore-Refunds Policy

Hydrostore-Refunds Policy

Of course, if you are not completely satisfied with your purchase. Then, we are happy to exchange or give a full refund. Consequently, you have 14 days from delivery to return an item to us. Please return the item(s) to us in their original condition. Of course, complete with un-removed, undamaged labels. Returns must be received by us within 14 days of delivery to qualify for an exchange or refund. Refund timescales may vary! So please allow 10 working days for the refund to appear on your credit card or bank statement. We are not responsible for postage costs of returning an item unless the wrong item was sent.

We strongly recommend for security when sending items back you use a ‘signed for’ delivery service. Such as Royal Mail Recorded or Special Delivery and ensure the package is adequately insured. We are not liable for any packages lost in the post. Lastly, we do not accept responsibility for any item(s) until a member of our staff has signed for the package.

Hydrostore. Unit 5 Felnex Road, Felnex Trading Estate, Leeds, England, LS9 0SS